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Overview
MISSION STATEMENT
At Car-X we are customer driven. Our single most important mission is to provide the highest standard of customer excellence.
It means ensuring your total satisfaction by making every experience at Car-X a pleasant and rewarding one.
CORPORATE PRINCIPLES
- Ethics--We are committed to the highest ethical standards in the conduct of our business. As individuals, and as a company, we will conduct ourselves with honesty, fairness and respect for human dignity.
- Superior Value--We are dedicated to providing superior value in all parts installed and services performed. Quality and our desire for excellence is the heart of this commitment.
- Quality of Sales--Car-X philosophy of making only quality sales is a dual philosophy. First, we will only make those sales that enhance the integrity and safety of vehicle systems. Secondly, we will make no sale that takes unfair advantage of our customers. We will only recommend repairs that adhere to this philosophy.
- Guarantee--We will provide a guarantee that is oriented to the needs and expectations of our customers. We will do whatever is necessary to ensure that consumer perception of this guarantee is not tarnished by indifference or failure to perform up to consumer expectations.
- Customer Relations--We will strive to develop long-term relationships with customers by practicing these principles daily in the conduct of our business.
Products & Services
COMPLETE AUTO SERVICE
UNDERCAR:
ABS Repair | Axle Repair | Brake Repair & Service | Car Tires | Catalytic Converters CV Joints & Shafts | Drive Line Repair | Exhaust & Muffler Repair | Four Wheel Drive Repair | Rack & Pinion Shock Absorbers & Struts | Springs | Steering & Chassis | SUV & Truck Tires | Tire Repair | Universal Joint Wheel Alignment | Wheel Balancing | Wheel Bearings
UNDERHOOD:
Air Conditioning Systems | Alternators & Starters | Belts & Hoses | Car Batteries Complete Engine Repair | Computerized Engine Diagnostics | Cooling System Repair & Service Electrical Systems | Emission Repair | Factory Scheduled Maintenance | Fuel System Injector Cleaning Fuel Pumps & Lines | Oil change, Filters & Lube | Radiator Repair & Service | Timing Belts & Chains Towing Service | Transmission Service & Repair | Tune Ups | Water Pumps
EXTERIOR/ACCESSORIES:
Headlights | Electrical Accessories | Power Window Repair | Trailer Hitches Windshield Wipers
Training & Support
 CAR-X RESOURCES & SUPPORT
Car-X will help you learn what you need to know to operate a Car-X Auto Service center. This means you’ll be exposed to many aspects of the business, including training that will be made available to you and your staff. You will be acquainted with the operational know-how, marketing techniques and equipment you’ll need for maximum operating efficiency.
SITE SELECTION
In some instances, Car-X may identify markets in which to locate new Car-X Auto Service centers and then negotiate leases for specific locations within those markets. Car-X may sign corporately on those leases, oversee the construction of the building to our plans and specifications, and then sublease the location to an approved franchisee. In many instances, this process may enable a Car-X franchisee to occupy a better location than if they were trying to negotiate their own lease. In other instances, Car-X may assist qualified franchisees in negotiating their own lease or in advising them about purchasing their own real estate and building. When the building and site are complete, we help you set up the physical operation, laying out the facility from an equipment and inventory standpoint.
TRAINING
During your initial training with Car-X you will learn how to operate a Car-X Auto Service center. Your training will include both classroom and actual “hands-on” instruction. Topics include: shop administration, employee recruitment, vehicle inspection and diagnosis procedures, sales techniques, inventory control, financial management, and most importantly the fine points of maintaining good customer relations.
As automotive technology advances and vehicle repairs become more complex, we assist you in staying up to date with the changes.
SUPPORT SERVICES
As a Car-X Franchisee you will have available a number of important communication resources. Car-X Representatives are available for advice via regularly scheduled in-shop meetings and via telephone. Also available are in-shop and market-wide training sessions, timely product information bulletins, a newsletter, Manager Meetings, and an Annual Dealer Convention.
BUYING POWER
Because of our outstanding relationships with key suppliers and our collective buying power, you get top quality parts at excellent prices. This buying power that we pass on to you allows you to price your products and services competitively. When you assure a customer that you’ll replace a part, you can do so with confidence, knowing you use only the best. Your customer in turn leaves with confidence, and for many services, with a strong warranty.
ADVERTISING & MARKETING
Car-X’s Marketing Department provides a media analysis of your market and develops television and radio commercials, newspaper and yellow pages ads, point-of-sale materials, and special promotions. These materials and special promotional items are made available whenever media plans and budgets include their use. We give you a powerful jump start by assisting you in your initial advertising and marketing campaigns. Car-X’s expertise will assure professional and efficient media placement.
Why Car-X Automotive Services?
The automotive aftermarket is growing by leaps and bounds. Sticker prices on new vehicles keep going up and consequently, vehicles remain on the road longer and consumers are spending more money to maintain them over a greater number of years. According to the American Market Research Council (AMRC), the average age of domestic vehicles on the road today is at an all time high. More and more households have multiple vehicles. And the variety is growing – full size, subcompacts, minivans, light trucks, and sport utility vehicles. It all makes for a tremendous opportunity in automotive repair.
While gas stations have evolved into convenience stores and repair costs at dealerships soar, conveniently located Car-X Auto Service centers are getting an increased share of the business. While we’re not the biggest, Car-X has been consistently ranked by Entrepreneur, Success, and Income Opportunities magazines as “One of the Best Automotive Service Franchises in the United States.”
Are You a Good Fit for Car-X Automotive Services?
It is crucial that you be consumer-oriented. You must make the customer feel that you appreciate their business and are fully capable of honestly servicing their vehicle to their complete satisfaction. These “people skills” must be finely-honed. They are called into play every single day in managing your employees, working with suppliers and most importantly, when interacting with customers. Your attitude about customers shines through in your facility as well as in your service. Inside and out, your shop must exude professionalism. Your staff should be courteous and attentive from the time they answer the telephone and first speak with the customer until the repair is completed and the customer is out the door. The customer must know he is dealing with professionals. This is invaluable in generating repeat business plus word-of-mouth referrals, both keys to building sales volume.
Mechanical aptitude is helpful, but not necessarily a prerequisite. Many of our successful franchisees have very different backgrounds. Key traits that Car-X looks for during our approval process for prospective franchisees include a desire to satisfy customers and a commitment to excellence. Each of our successful operators has a deep appreciation for the fact that a satisfied customer is what makes an operation competitive and successful.
A Car-X franchise could be right for you if you’re willing to invest your time, attention and labor, as well as your capital. It’s a hands-on, working situation, not simply a financial investment. Active, full-time involvement is essential.
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