Founded by a Cincinnati-based franchising team with more than 80 years of collaborative experience in health care and senior services, FirstLight HomeCare is now developing its state-of-the-art quality-of-service business model across the country to entrepreneurs interested in offering comprehensive, in-home, non-medical, and personal care services to seniors, new mothers, disabled adults, and others.

Our company understands both the challenges families face when seeking quality service for their loved ones as well as the great need for our franchisees to find the right kind of people to provide exceptional care to their clients.  All FirstLight caregivers are direct employees – not contractors, are state licensed, screened, and background-checked, and must complete our unique, rigorous, and highly detailed "Culture of Care" training and orientation process before ever providing any services.

FirstLight's value-driven approach touches every aspect of the operation and includes groundbreaking, industry-leading operational tools for clients and their families including:

• Client Care Access: A secure, Internet-based tool allowing families to monitor the schedule and detail of care for their loved ones and secure peace-of-mind.
• Emergency Response: A Personal Emergency Response System for every client backed by one of the largest emergency response companies in the country.
• Client Satisfaction Surveys: FirstLight regularly gathers feedback from clients, learning in detail where there is success and where improvement is needed.
• Client Care Assurance: FirstLight has a 100% commitment to satisfaction and ensures dedication to resolving satisfaction issues in a timely, caring manner.
• ClientFirst: A unique tool that matches specific caregivers to client's interests and habits during the initial transition to an in-home care arrangement.