Our Future is About Your Success

Leading the Service Industry is about a shared vision of helping others achieve their goal of business ownership and finding a better quality of life. At The Dwyer Group, we take pride in the opportunity we have to offer – it’s a way for you to take ownership of your personal and professional life.

Our franchise owners have targets that reach beyond business. We are leaders in the service industry because our systems are strong, our business model is sound and we strive to live by our Code of Values in everything we do.

We know what you’re looking for. You want a better way to do business and a better quality of life. We’ve helped thousands take this same step. We’re confident that as you learn more about our companies, our values and the lives we’ve touched along the way, you’ll see this is exactly what you’ve been looking for.

Our Mission, Vision & Code of Values

Leading the Service Industry is more than a statement at The Dwyer Group. It means providing the best experience for our customers and franchise owners without compromise.

It’s about reaching financial and personal goals while maintaining a commitment to integrity. It’s about creating businesses that communities can look to for more than just service.

We know how to build successful businesses in the service industry. Our family of companies reaches more than 2.5 million customers annually through a franchise network of more than 1,100 locations throughout the United States and Canada.

Our Mission

To teach our principles and systems of personal and business success so that all people we touch will live happier, more successful lives.

Our Vision

To be a world class company admired for the excellence that customers, franchisees and associates experience with The Dwyer Group.

Our Code Of Values We live our Code of Values by…

RESPECT …treating others as we would like to be treated.
…listening with the intent to understand what is being said and acknowledging that what is said is important to the speaker.
…responding in a timely fashion.
…speaking calmly and respectfully, without profanity or sarcasm.
…acknowledging everyone as right from their own perspective.

INTEGRITY …making only agreements we are willing, able and intend to keep.
…communicating any potentially broken agreements at the first appropriate opportunity to all parties concerned.
…looking to the system for correction and proposing all possible solutions if something is not working.
…operating in a responsible manner: “above the line…”
…communicating honestly and with purpose.
…asking clarifying questions if we disagree or do not understand.
…never saying anything about anyone that we would not say to him or her.

CUSTOMER FOCUS …continuously striving to maximize internal and external customer loyalty.
…making our best effort to understand and appreciate the customer’s needs in every situation.

HAVING FUN IN THE PROCESS!
Why Franchising

Franchising has become a driving force to economies around the world, offering proven business structures for entrepreneurs to deliver goods and services locally with the strength of national brand names and the processes behind them. A franchise organization combines the drive and ambition of independent business owners with the experience and expertise of a larger company. The result can be rewarding for both participants.

We help our franchise owners reach their goals in a business that has well-documented systems, excellent training and strong support and coaching. In other words, owning one’s own business, but not doing so alone.

Investing in a franchise can be a way to improve your current business and create an investment that you can pass down or sell when it’s time to retire. A franchise offers you a way to take ownership of your business goals with systems and support that take the guesswork away. Quite simply, a franchise could be your path to realizing what business ownership is about.

Our Systems

Our comprehensive business systems are unlike others in the service industry. When you join one of our companies, you’re tapping into a wealth of resources that cover every aspect of running a business.

You will have access to a wide variety of business tools to help you run a successful business. Your franchise includes

• Exclusive trademarks
• Customer retention tools
• Integrated marketing help
• Franchise territory
• Preferred vendor discounts
• National conferences
• Comprehensive training
• Ongoing personal support
• Employee retention tools
• Proprietary menu pricing
• Continuing research
• Regional training events
• Franchisee mentoring
• Dedicated resale team

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