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Papa Murphy???s Pizza Wins National Award for Franchisee Satisfaction

Franchise Business Review Posts Recent Survey Findings Online
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Updated: Apr 5, 2013
Word count: 575 · Read time: 4 mins

VANCOUVER, Wash. – April 4, 2013 –Franchise owners love creating food people love at Papa Murphy’s, according to a recent survey conducted by Franchise Business Review. The independent market research firm recently recognized Papa Murphy’s with a 2013 Franchisee Satisfaction Award – an annual award given to franchise companies with the highest franchisee satisfaction rankings.

The survey asked franchisees questions related to training and support, system communication, franchisor/franchisee relations, financial opportunity, business lifestyle, and overall satisfaction with their business. Fifty-six percent (289) of Papa Murphy’s franchisees participated in the Franchise Business Review satisfaction survey. The full results are available at

“Papa Murphy’s was rated a top franchise in both our annual food industry study and in our new research on multi-unit franchises. These are two hot segments, and they are particularly competitive, so it’s very impressive to see Papa Murphy’s on both,” said Michelle Rowan, president at Franchise Business Review.

Papa Murphy’s CEO Ken Calwell attributes the brand’s high satisfaction ratings to a passion to serve our loyal fans. “Our franchise owners’ happiness comes from serving the millions of customers that rely on Papa Murphy’s to bring their family together around an affordable, great tasting dinner. Our franchise owners are passionate about creating food people love that’s fresh and high-quality, while also being easy to bake at home. I’m proud to serve with such a hard-working, determined group.”

Founded in 1981 and franchising since 1982, Papa Murphy’s revolutionized the Take and Bake pizza concept. The chain now has over 1,350 locations in the U.S. and Canada. The startup investment for a Papa Murphy’s franchise ranges from $216,000 to $381,000.

Over the last eight years, Franchise Business Review has surveyed more than 100,000 franchisees from more than 700 of today’s leading franchise brands. All active franchise owners who have been in business for three months or longer are invited to participate in this survey process.

“Our standard franchisee satisfaction survey includes 33 benchmark questions,” Rowan said. “Franchise companies use our survey data to help better understand the experiences of their franchisees, and pin-point areas within their systems where improvements can be made to help increase satisfaction and engagement – which leads directly to overall increases in franchisee performance.”

For information on franchise opportunities, contact Papa Murphy’s Franchise Sales Department at 877-777-5062 or visit

About Papa Murphy’s

Papa Murphy's Pizza has been named Zagat’s “#1 Rated Pizza Chain” for the past three consecutive years. The company currently operates 1,350 franchised and corporate-owned take ‘n’ bake pizza stores in 37 states and Canada. Papa Murphy’s core purpose is to bring all families together through food people love with a goal to create fun, fulfilling family dinners that are easy and high quality. In addition to handmade pizzas, the company offers a growing menu of take 'n' bake items, including salads, Cheesy Bread, Cinnamon Wheels, and chocolate chip cookie dough. For more information, visit Find Papa Murphy’s on Facebook at

About Franchise Business Review

Franchise Business Review is a national franchise market research firm that performs independent surveys of franchisee satisfaction and franchise buyer experiences. The firm’s services include commissioned franchise research projects, as well as industry-wide studies of franchisee satisfaction. The firm administers the FBR50 – Franchisee Satisfaction Awards™—an annual rating of the top franchise companies based on the highest level of overall franchisee satisfaction by participating companies. Franchise Business Review is headquartered in Portsmouth, NH, and can be reached at (866)397-6680 or by visiting their company websites at,, or


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